DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide.
WHEN WILL I RECEIVE MY ORDER?
Most orders are processed within 3-5 days directly from our international partner suppliers. They will do everything they can to get your order on time, however, due to the popularity of our products, please allow at least 7-21 days for your order to arrive (USA customers). Other countries can take an estimated 2-8 weeks (9- 60 days) due to distance traveling and holds at customs.
HOW DO I TRACK MY PACKAGE?
You can check on the status of your order at any time by going to the following page TRACK ORDER. You can also reach out to our customer support team at
support@LoveSylvester.com or write to us from the Contact Us page to ask questions at any time.
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is not released or takes longer than 90 days by customs, we'll send you a replacement!
WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available. Alternatively, we might ship your items at different times and in different packages to prevent holding up your order and to get it to you as fast as possible!
Please DO NOT panic if you've ordered 3 items and only 2 have been delivered, the other 1 is on the way!
WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a replacement. Please see our refund and return/refund policy for further details on shipping situations.
WILL I BE CHARGED FOR CUSTOMS AND TAXES?
Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are the responsibility of the customer and will not be covered by us.